Welcome to the R.E.R.E. Experience!
The R.E.R.E. Experience Model analyzes your customer patterns, identifies the root issues, and delivers measurable improvement within 90 days.
Welcome to the R.E.R.E. Experience
The R.E.R.E. Experience helps businesses improve their customer satisfaction, reputation, and revenue by turning real data into clear action. I use a four pillar model that identifies the root of the problem through documented patterns, translates those problems into financial impact, and offers a low risk 90 day pilot to test solutions. Each pilot includes specific KPI targets so leadership can measure progress with confidence. The result is a customized system that reduces complaints, strengthens communication, lifts online reviews, and improves retention.
Ready to transform your organization's reputation?
What We Do
The RERE Method is a four pillar consulting system built on two layers. The transformation layer guides the direction of change through Revolutionize, Empower, Redefine, and Evolve. The diagnostic layer reveals the patterns behind your Reputation, Engagement, Revenue, and Experience. Together they form a sixteen-point audit that shows exactly what is broken, why it is happening, and how to fix it. We don’t just point out what’s broken… we reveal the patterns driving your customer experience. The R.E.R.E. Experience turns reviews, complaints, and operational gaps into a roadmap for revenue, retention, and five-star satisfaction. We blend data, emotional intelligence, and AI-powered insight to transform your customer journey fast. Clear patterns, clear savings, clear results… all proven through a focused 90-day pilot that includes a complimentary 15-minute experience audit, a review and reputation pulse check, emotional intelligence tools powered by AI, and a custom experience design built for real impact.
What Customers Are Saying:
The R.E.R.E. Experience Observation:[Chili’s Screenshot]
Proactive management turned a near-miss into a win. (Pattern: On-the-floor leaders create 5-star moments.)[IHOP Screenshot]
The manager ignored dine-in guests while focusing on side tasks. Multiple reviews called out a dirty, neglected space. (Pattern: Invisible management and poor basics drive instant 1-stars.)[Harbours Screenshot]
Consistent disappointment year after year. (Pattern: Unresolved pain drives public feedback and churn.)Want to see these patterns before your ratings drop?
Meet Lyrena, Founder of The R.E.R.E. Experience
I am Lyrena “ReRe” Ogburn, an Experience Elevation Consultant and system architect. I specialize in identifying hidden patterns, diagnosing emotional friction, and building structures that restore order. Companies bring me in when they need clarity, accountability, and a blueprint that moves people from confusion to consistency.What I Do:
• Experience Analysis
• Reputation Diagnostics
• Process Architecture
• Human-Centered Systems
• Team Training and Behavioral CoachingHow It Works:
1. Diagnostic conversation
2. Pattern review and insight dashboard
3. System redesign and implementation
4. Measurable improvement and repeatable resultsWhy Companies Choose Me:
I bring structure where there is chaos and show teams how to turn patterns into performance. Better systems, better reviews, better outcomes.
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